HOME   COLLECTIONS   GALLERY   VIDEO   PRESS   MY CART
STOCKISTS      ABOUT US       CONTACT US       MY ACCOUNT       
USERNAME
PASSWORD

TERMS & CONDITIONS

 

By using our website you confirm your agreement to our Terms & Conditions.

 English law will apply to this agreement.

 Information about Hadley Smythe Ltd:

We are a limited liability company registered in England and Wales under registration number 07519874.  Our VAT number is 105907329.

 

Eligibility:

 

You confirm that the credit card that is being used is yours.  You confirm you are the holder of a valid credit card.  You must warrant that the personal information you use is true, accurate, and current. 

You agree not to impersonate anyone or anything or to use a false name or an unauthorized name.

 

Purchase Contract:

 

The completion of the contract between us will take place when we have dispatched the goods to you.  We may not accept your order if we identify a product or pricing error or if we are unable to obtain authorization for your payment.

The total cost of your order is the price of the products ordered, plus VAT and delivery charges.

We reserve the right to reject any offer to purchase by you at any time.

 

Returns & Exchanges:

 

If you wish to cancel or return your order for any reason you can do so up to 7 working days from the day of receiving delivery.

A full refund will be made within 30 working days from the day we receive the goods back following inspection of the returned item(s).

Do not return any item without completing the returns and exchanges section in full on the website.

Please insure garments are tried on over your own clothing and returned in their original condition (with packaging and labels).

Please return items by registered post and retain proof of posting as we are not responsible for goods lost in transit.

We will only credit the card used for the original payment when processing refunds.

Our carriage costs are not refundable.

Refunds and exchanges are accepted solely at our discretion so for hygiene reasons please be aware that we will not accept worn or soiled garments or garments where the hygiene seals have been removed.

 

Limitation of liability:

 

We will not be liable to you, the buyer for any loss, cost of expenses arising directly or indirectly resulting from any delays in carrying out our obligations to this agreement.

We will be as accurate as possible when describing and displaying products on our website but we do not warrant that product colours, description and content are accurate or error-free.

We will not be liable to you for any taxes or duties arising in your country that are levied at the point of entry into the country or delivery to your address.

 

Website:

 

The website is presented 'as is' and we will not be held liable for errors or omissions in the information available on our website but we will act to correct such when we become aware of them as soon as we are able to.

All content available on our website is the property of Hadley Smythe Ltd and is protected by UK and International copyright laws.

Neither the content nor the trademarks, nor any portion of the website may be used in any way, in full or in part.

 

Security & Privacy Policy:

 

All sensitive information such as credit card details are encrypted which means that information passed between your computer and our website can not be read by anyone else under any circumstances (SSL technology which is industry standard).

Any information we request from you is used solely for the purpose of completing the purchase and delivery of our goods to you.

We will never pass on any details to any third party under any circumstances and your personal information will be kept safe and secure by us.

 

Enquiries, Complaints, Queries, Comments and Concerns:

 

Please contact us at sales@hadleysmythe.com and we will respond to you as soon as possible depending on the nature of your communication.

 

Your Statutory Rights are unaffected.

smaller font normal font bigger font